Refund and Returns Policy

store.ultrarangeproducts.com.ng
Last Updated: August 20, 2025

At store.ultrarangeproducts.com.ng, we sell wine and alcoholic beverages in compliance with applicable Nigerian laws. Because alcohol is a regulated product, returns and refunds are subject to the conditions below.

By placing an order, you confirm that you are 18 years or older (or the legal drinking age in your location).

1. Important Notice About Alcohol Returns

Due to health, safety, and regulatory standards:

  • Opened bottles cannot be returned.

  • Unsealed or tampered products cannot be returned.

  • Alcoholic beverages are generally non-returnable unless damaged, defective, or delivered incorrectly.

This policy helps protect product safety and regulatory compliance.

2. Damaged, Broken, or Leaking Bottles

If your order arrives:

  • Broken

  • Leaking

  • Physically damaged

  • Incorrect (wrong item delivered)

You must contact us within 48 hours of delivery.

Please send:

  • Your order number

  • Clear photos of:

    • The outer packaging

    • The shipping label

    • The damaged bottle(s)

    • The full contents received

Email: customercare@ultrarangeproducts.com.ng
Phone: +234-806-256-2054

If approved, we will:

  • Replace the item (subject to stock availability), or

  • Issue a refund to your original payment method

We will cover approved return shipping costs.

3. Incorrect Orders

If you receive the wrong wine:

  • Do not open the bottle.

  • Contact us within 48 hours.

  • Keep the item in its original sealed condition.

We will arrange replacement or refund once verified.

4. Change of Mind

Because wine and alcohol are consumable products:

  • Change-of-mind returns are not accepted for alcoholic beverages.

  • Once an order is delivered, it cannot be returned unless faulty or incorrect.

Please review your cart carefully before checkout.

5. Delivery Refusal Due to Age Verification

Alcohol deliveries require age verification upon delivery.

If:

  • The recipient cannot provide valid proof of age, or

  • The recipient appears underage,

The order will not be handed over.

In such cases:

  • Delivery fees are non-refundable.

  • A restocking fee may apply.

6. Refund Processing Time

If your refund is approved:

  • Refunds are processed to the original payment method.

  • Processing time: 7–14 business days.

  • Bank processing times may vary.

We will notify you by email once the refund is issued.

7. Non-Returnable Items

The following are not eligible for return unless defective or incorrect:

  • Opened wine or alcohol bottles

  • Bottles with broken seals

  • Discounted or promotional items marked “Final Sale”

  • Gift cards

  • Custom orders or corporate gift packages

8. Fraud Prevention

We reserve the right to:

  • Refuse returns in cases of suspected fraud

  • Refuse excessive or abusive return requests

  • Request identity verification for high-value refunds

9. Compliance With Alcohol Regulations

store.ultrarangeproducts.com.ng operates in accordance with applicable alcohol sales laws.

We do not accept returns that violate:

  • Local alcohol handling regulations

  • Public health standards

  • Age restriction laws

10. How to Request Support

Before returning any item, you must contact us for approval.

Email: customercare@ultrarangeproducts.com.ng
Phone: +234-806-256-2054

Do not ship items back without written approval.